PallyyPallyy
Apr 3

Instagram Size discrepancy

I am having trouble importing the 1080 x 1350 Instagram size from Canva. When I download the file as a jpg I then go to import and get an error message. (Image needs to be resized. Check media requirements.) I go back into Canva and create a new file and go to projects and click on the file that I just got the error message for and download a new file and it imports fine...without errors. Both files are the same size but only the second one will import without errors. I have also tried copying the original file but that also gets the same error message.
ClosedClosed
Apr 20, 2023

Hey Ann Bosserman, Could you send us that image via the live chat? Cheers

Apr 21, 2023

Tim: Hi Tim, I figured this out... if I click the round black button in the lower right corner of the errored image "resize image" I get options. If I select the round button on the lower bottom left and select "Portrait" and then click the check mark... everything works. I just don't understand why I need to do this when then size is 1080 x 1350.