Dec 13

Aspect Ratio Error - But Video IS in 9:16

I'm getting a "your aspect ratio is incorrect" error message on my video for Instagram, but it IS in 9:16. Not sure what to do here. When I send the video to my phone to upload, there are no issues.

Closed

Dec 20, 2022

Closing as no response. Please reach out to support if you get a chance!

Dec 14, 2022

Hey john, Can you send the video to us via the live chat so we can take a look? Cheers!

Jan 16, 2023

Tim: Hey Tim - Just wanted to reopen this bug. I'm still having issues with this.