PallyyPallyy
Dec 18

AM/PM on the schedule changes on its own (and sometimes won't let you update it)

Hello there, sometimes when I set the schedule and set it at 10:00 AM or 9:00 AM, the final one that gets set is PM instead of AM. I'm sure of this isn't my mistake because I've already experienced it on more than 3 posts, which I would observe carefully to make sure I wasn't making the mistake. myself. I just usually change it back to the right time (afternoon or morning) that I want, but currently, there are 2 posts that won't allowing me to make updates to the post. I hope your team could assist me with this on this. Thank you!
CompletedCompleted
Dec 19, 2021

Hey Kristene, Thanks for letting us know, would you be able to screenshot the post that this is happening to so I can have a look? Thanks!

Dec 19, 2021

Tim: Hi Tim! There are more than 2 right now, all our social posts should really be AM, and not PM. I'm sharing a screenshot of one of them. As you can see, the "schedule" is disabled.. so I'm not able to change it to "AM." And as mentioned in my earlier message, I always make sure they are all set to "AM" before I click on schedule, but some posts would still be scheduled to "PM" as soon as I hit the schedule button. Thanks! -Marie

Dec 19, 2021

Kristene: Thanks for that. So I found the bug with the schedule button being disabled, that's now fixed (just refresh the page). Could you try that, and see if you can update the times to AM and let me know?

Dec 19, 2021

Tim: Hi, I just made the changes. It just created duplicates. And the one with the wrong schedule won't delete. Here's a screenshot on one of them.

Dec 19, 2021

Kristene: I've replicated the bug on my end, just investigating it now to fix it up - will keep you posted shortly.

Dec 19, 2021

Kristene: Alright, the duplicate posts issues has been fixed, could you try again and let me know how you go?

Dec 19, 2021

Tim: Sure thing, I'll try right now.

Dec 19, 2021

Kristene: Just make sure to refresh the page before trying again :)

Dec 19, 2021

Hi Tim! Thanks for everything! It's all fixed. The time have been updated, and the "discard" is working. I hope I won't encounter any more scheduling problems anymore. Marie

Dec 19, 2021

Kristene: Great! Hopefully we're all set now. If there's anything else just let me know.