Allow a Label to be added to Users in Instagram Comments (would allow filtering based on label e.g. Brand Rep, Customer, High Engager) etc.
Closed
Oct 28, 2022
Hey Polly & Co,
Thanks for the suggestion, I'm trying to think of a way it would work easily because if we added labels to users & threads it may be a bit confusing.
What if we added an automation option, where you could apply a label based on the username of the incoming message? This way even if a user messaged from multiple platforms or multiple types (comment/dm/mention) it would still apply the label.
So for example, if the message username is "Nike" apply the label "Brand Rep"?
Let me know your thoughts!
Hey Polly & Co, Thanks for the suggestion, I'm trying to think of a way it would work easily because if we added labels to users & threads it may be a bit confusing. What if we added an automation option, where you could apply a label based on the username of the incoming message? This way even if a user messaged from multiple platforms or multiple types (comment/dm/mention) it would still apply the label. So for example, if the message username is "Nike" apply the label "Brand Rep"? Let me know your thoughts!